FAQs

ommi faqs
Frequently Asked Questions

How to search products?

 

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Where are your items shipped from?

Orders are shipped from our warehouses in southeast Asia (Singapore, Malaysia and China). As our items are stored in several warehouses, your order may be shipped in separate.

Can I change my shipping address?

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 business days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

The Master Yoga